Software is developed to create efficiencies by automating a business process or to enable a “smoother” customer journey by filling gaps or reducing steps in that business process.

Software development is the process of creating or maintaining the mobile or desktop (need the names to match here to the ones we are using) applications and frameworks.

The 2019 Covid pandemic disrupted businesses and “fragile” businesses have not survived. Of the remaining business some businesses are thriving ! (Catch that – Thriving during Covid ! when most businesses are waiting to determine their fate… ) Businesses that are thriving are the ones that have automated and provide self-service.

Started to pull ahead. Became Process that were people operated Automation to provide self-service is the business phase we are in now. has become paramount.

What a business does (or does not do) will determine the fate in the years to come. Business that provide a smoother customer journey or provide self-service are starting to pull ahead.